Contact Help- Find Customer Service Phone Number » Discussions


How to solve HP printhead missing issue?

  • May 20, 2019

    If you see a ‘Missing or Failed Printhead’ error displayed on your HP printer you can follow the steps below to update the firmware and resolve the issue:


    • Step 1: Open the home screen on the printer control panel

    • Step 2: Click the ePrint icon and let the printer connect to the ePrint server

    • Step 3: Tap the ‘Settings’option on the bottom left corner of the display

    • Step 4: Click ‘Printer Update’ and then select ‘Check for Update Now.’


    If you are unable to update the firmware on your HP Printer, you can call the tech support HP Printer and ask for additional technical assistance.

    Read more : HP Printer not printing


(200 symbols max)

(256 symbols max)